Email [set SUPPORT_EMAIL]. We answer within one business day. Please include your store's myshopify.com domain and, for a job that did not go as expected, the job ID shown on the app page.
The text actually sent to the AI, counted once per target language. HTML, Liquid, JSON structure, identifiers, and text reused from earlier translations are not counted.
No. Before every request the app reserves the characters it needs; when the limit is reached the job pauses and continues when the next billing period starts or after you raise the limit.
No. Translations that exist and are current are never touched. Only missing translations, and translations Shopify marks as outdated, are translated.
Open the job in the history on the app page and click Revert. Fields you changed after that job ran are left as they are.